TERMS & CONDITIONS
1. Scope of application
These General Terms and Conditions of Business govern the relationship between Trivent Publishing (SJT TRIVENT BT Hungary and SC SJT TRIVENT SRL Romania) and its customers in respect of the acquisition of content offered by Trivent Publishing.
2. Registration
Customers must register on the Peter Lang website before placing any orders. Multiple registrations using different names or addresses are not permitted. Peter Lang reserves the right to revoke any completed registration Customers are obliged to provide true, up-to-date and complete information when registering and placing orders, and to ensure that their user data is always up-to-date. Customers must keep their access data secret and notify Peter Lang immediately if they lose the access data or suspect that third parties may have made unauthorised use of the access data.
3. Ordering procedure, contract finalisation, cancellation
The presentation of the product range on the Peter Lang website does not constitute an offer to finalise any contractual agreement. Orders can be submitted to the Peter Lang website around the clock (notwithstanding any technical difficulties). The customer may order any content in physical as well as electronic format in the same order. By sending an online order, customers submit a legally binding offer to enter into a purchase contract. The automatic confirmation of the order process that is then sent to the customers does not constitute an acceptance of such offer by Peter Lang. The despatch of the ordered merchandise and/or the provision of the same for download constitutes the acceptance of the offer by PLAG and PL Copyright, respectively, and the finalisation of the purchase contract. In the event that ordered books are temporarily not available, they will be reserved and despatched by separate invoice. Orders may only be cancelled in justified exceptional cases and only if they have not yet been processed by Peter Lang.
4. Prices
Prices are indicated in EURO and include VAT at the applicable statutory rate. Prices are charged as they apply at the time of receipt of the order. Trivent Publishing reserves the right to alter prices.
5. Shipping costs
The shipping costs are determined by the country to which the order is delivered, by the weight of the ordered books and by the type of despatch selected, and must be borne by the customers. Customers must also pay (if any) any taxes and customs duties levied on deliveries.
Reserved books are not included in the online calculation and will be despatched by separate invoice as soon as they are available. Additional deliveries incur renewed shipping costs.
6. Online payment through EuPlatesc (Visa/Maestro/Mastercard).
If the customer chooses to pay online, they will complete a form with information on their card in the secure page of the payment processing company (EuPlatesc).
Payments via Visa and MasterCard (Visa/Visa Electron and MasterCard/Maestro) are done through the 3-D Secure system which assures that payment is just as secure through our site as it would be by physically paying through card.
3-D Secure assures that no information about the card is transferred or stored, at any time, on the Trivent Publishing website servers or on the servers of the payment processing company (EuPlatesc). All the information about the card is directly introduced in the Visa and MasterCard systems.
There are no commission fees for online payments through our website.
7. Invoicing procedure, retention of title
SC SJT TRIVENT Romania invoices the orders. Invoices are only issued in EUR. Trivent Publishing only accepts the means of payment indicated during the ordering process. Invoices are payable within 30 days. Delivered books remain the property of Trivent Publishing until such time as they have been paid in full.
8. Delivery period
Orders are generally processed within one (1) business day from receipt. The delivery period is dependent on the country of delivery and the selected type of despatch (normal or priority). Any indication of a probable delivery period is not binding.
9. Returns, warranty
Trivent Publishing is not able to ship books for inspection or with a right of remission since it specialises in small print runs. Accordingly, the return and/or exchange of books is excluded. This is without prejudice to any special arrangements (e.g. for conferences, congresses, book release events).
In the event that a delivered book proves to be defective, specifically as a result of a manufacturing error, or if the wrong book is delivered, Trivent Publishing will substitute the delivery with an identical article wherever possible. The customer number, invoice number and reason for returning a book must be indicated when returning defective books or incorrect consignments. The return risk lies with the customer. In the event that substitute delivery is not possible, customers are entitled to demand the reversal of the purchase.
10. Security, data protection
All of the data transmitted between customers and the server is encrypted in accordance with the SSL standard. Trivent Publishing undertakes to process the transferred data in compliance with data protection regulations, to treat it as confidential, and not to disclose it to third parties. More details can be found in the “Privacy Policy” section.
11. Liability
Trivent Publishing makes every effort and takes the care that is customary in the industry to ensure that content is compiled, processed and represented in accordance with the current state of knowledge. Mistakes cannot, however, be completely excluded, despite the careful collation, processing, control and correction of content. Trivent Publishing does not therefore accept any liability for the content being correct and complete, nor for any damages whatsoever incurred directly or indirectly in this context by customers or third parties. Furthermore, Trivent Publishing accepts no liability for damages incurred as a result of technical problems or other circumstances beyond the control of Trivent Publishing.
12. Address
Provider and contract partner for all offers on this website:
SC SJT TRIVENT SRL Romania
Str. Al. Gavra 6
310091 Arad, Romania
SJT TRIVENT BT Hungary Etele út 59-61
H-1119 Budapest, Hungary publishing@trivent-publishing.eu
Tel. (mobile): +40 740 038 984
Tel./Fax: +36 1 371 1333
13. Alterations and amendments
Trivent Publishing reserves the right to alter or amend these General Terms and Conditions of Business at any time. The relevant applicable version of the General Terms and Conditions of Business is published on the Trivent Publishing website at www.trivent-publishing.eu and is deemed to be accepted by the customer from the time of publication onwards.
14. Applicable laws and court of jurisdiction
The substantive laws of Romania are solely applicable, as purchases are made from the Romanian office. Date of Issue of these General Terms and Conditions of Business: November 2019.
