Trivent Publishing is not able to ship books for inspection or with a right of remission since it specialises in small print runs. Accordingly, the return and/or exchange of books is excluded. This is without prejudice to any special arrangements (e.g. for conferences, congresses, book release events).
In the event that a delivered book proves to be defective, specifically as a result of a manufacturing error, or if the wrong book is delivered, Trivent Publishing will substitute the delivery with an identical article wherever possible. The customer number, invoice number and reason for returning a book must be indicated when returning defective books or incorrect consignments. The return risk lies with the customer. In the event that substitute delivery is not possible, customers are entitled to demand the reversal of the purchase
